Your satisfaction is always our top priority – as such, we strive to handle each query to the best of our ability.
While we sincerely hope that you are delighted with your order, we understand that there may be instances that you are not perfectly satisfied.
(A) Defective / Faulty item received.
All items that leave our warehouse go through checks by our packing team. If you have received a defective item, please contact our customer care team at email@example.com immediately.
Normal mail postage incurred in sending the item back to us will be reimbursed via store credits. Please note that there is strictly no cash refund unless the exact item is out of stock.
All exchanges must be carried out via mail only.
All exchanges are only valid for items directly purchased from www.pemiwern.sg.
You are provided a 7-working day window after the item is mailed to you to alert us of defective item. After this window expires, it is deemed that your order is well received in good condition.
(B) Incorrect item received.
We sincerely apologise if we have mailed you an incorrect item. Please contact our customer care team at firstname.lastname@example.org immediately and we will attend to you within 2-3 working days.
(C) Size Exchange
In order to serve you most efficiently, we now do offer size exchanges for merchandise purchased directly from us (sales item, accessories and bags are strictly excluded).
All exchanges will have to be mailed back within a 7-working day window from date of delivery from our end.
All exchanges are subjected strictly to our return policy (see below).
All exchanges have to be carried out via mandatory registered post to and fro, of which, costs will be borne by you.
Please email us at email@example.com for more details.
Please read carefully our return policy to ensure you can proceed with your request as quick as possible.
- All returns should be sent back to us in their original packaging provided.
- The item(s) should be returned unworn and in perfect condition, with all garment tags still attached.
- Returns outside the 7 day window will only be accepted at our sole discretion.
- Returns that are damaged, soiled, deemed to washed and/or worn, or returned without their original labels will not be accepted and will be sent back to the customer at their cost.
- Shipping and handling charges are not refundable under all circumstance.